These posts cover how guests reach a hotel, what to send and when, and the automations that handle the routine parts.
3 posts
Google now puts a Chat button on your Business Profile, so a guest can text your hotel straight from Search and Maps. Setting it up takes about two minutes, and the harder part is choosing a number that answers.
Running a small hotel often means doing everything yourself, but it doesn’t have to. Here are the five automations running our hotel now, and what they freed up our team to do.
We tried to run The Timberline on email and apps alone. Guests kept falling through the cracks. Here’s what we learned about why text works — and when a phone call still matters.
It’s the 11pm call, the text nobody saw, the desk run by one person who is also covering the laundry shift because someone called in sick. I write about those because I deal with them, and then I build the things that fix them. If that sounds familiar, give me fifteen minutes and I’ll show you how we’ve solved them.
