Automations

Hospitality workflows that run themselves.

Hello Hotel runs the guest messages your team shouldn’t have to. Pre-arrival texts with the door code, mid-stay check-ins, post-stay follow-ups — all triggered by reservation events, guest status, or time. Built around the guest journey, not generic email rules.

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HOW IT WORKS

Workflows that match the way hotels actually operate

A visual builder with triggers, conditions, delays, and actions — designed around the guest journey, not a generic email automation tool.

Triggers built for hotels

Start a workflow on reservation events, time of day, incoming messages, or guest tags. Not the generic marketing-automation trigger list — the actual moments hotels care about: a guest checking in tomorrow, a new booking, a tagged VIP, a missed call.

Branching that matches your operations

Fire webhooks to your PMS, your housekeeping app, Slack, your CRM — anything that accepts HTTP. Automations become your operations layer, not just a messaging tool.

Webhook actions for everything else

Fire webhooks to your PMS, your housekeeping app, Slack, your CRM — anything that accepts HTTP. Automations become your operations layer, not just a messaging tool.

Sent from your hotel’s number

Automated texts go out from the same number guests have already saved in their phone. No “do-not-reply” address, no third-party sender ID, no breaking the personal feel of your front desk. Guests don’t even know it was automated — and that’s the point.

TIME BACK ALL AROUND

Less repetitive work, more consistent service

When the routine messages go out automatically, your team gets time back for the conversations that actually need a person — and your guests get the consistent, professional touchpoints that often slip when things get busy.

For your front desk

Stop typing the same welcome text thirty times a week

Door codes, parking instructions, breakfast hours — all sent automatically the moment a guest is set to arrive. Your team focuses on the questions that need a person, not the messages anyone could send.

For your GM or owner

Pre-arrival, mid-stay, and post-stay touchpoints — without staffing them

The brand-defining moments at the edges of a stay — the welcome, the check-in, the thank-you — happen consistently across every guest. Even on the busiest weekend, even with a new front desk hire on shift.

For new hires

The basics happen automatically while you learn the rest

New team members don’t have to remember every routine message on day one. The automations carry the standard touchpoints; the new hire focuses on the conversations that need a person. Less to memorize, less to mess up.

For your guests

Personal-feeling messages at exactly the right moments

A welcome text the day before they arrive. A “how’s everything going?” check-in mid-stay. A real thank-you after they leave. All from your hotel’s number, all timed to feel attentive — never spammy, never generic.

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