These posts cover calls, numbers, voicemail, missed calls, and what to do about the landline in the room.
2 posts
Most boutique hotel operators know missed calls are bad. Few have actually counted what they cost. The honest number is bigger than most expect, and it shows up in three places that don’t always make it onto the books.
Boutique and independent hotels have been quietly removing in-room phones for years. Here’s why that makes sense — and what the operator communication gap looks like when you do.
It’s the 11pm call, the text nobody saw, the desk run by one person who is also covering the laundry shift because someone called in sick. I write about those because I deal with them, and then I build the things that fix them. If that sounds familiar, give me fifteen minutes and I’ll show you how we’ve solved them.
