Mews Integration
Hello Hotel connects directly with Mews to bring your guest and reservation data into every conversation. No manual lookups, no switching tabs — your team always knows who they’re talking to.
The Hello Hotel + Mews integration brings live PMS data into every call and text — who’s calling, their room, and their stay dates.
- Automatic guest identification — your team sees who’s calling before they pick up
- Live reservation details alongside every conversation — stay dates, room, status
- Two-way sync keeps Hello Hotel and Mews in lockstep with zero manual entry
When a guest calls or texts your hotel, Hello Hotel automatically matches them to their reservation using data from Mews. Your team sees the guest’s name, stay dates, room number, and reservation status right alongside the conversation — before they even say a word.
A certified, two-way Mews integration
Hello Hotel is a certified Mews integration, connected directly to the Mews API. Reservations and guest details sync into Hello Hotel in real time, and contact edits sync back to Mews — so your phone system and PMS stay in lockstep with zero manual entry.
Live reservation context in every conversation
Key reservation details appear directly in the conversation thread. Your team doesn’t need to switch to Mews to look up a guest — their stay dates, room assignment, and current status are already there. When a guest asks about their checkout time or room change, your team has the answer without putting anyone on hold.
Automatic guest identification
Incoming calls and texts are matched to known guests using phone number and reservation data. When a guest who booked through your website calls the front desk, Hello Hotel identifies them instantly. Your team sees exactly who they’re talking to before they pick up — no asking for last names or confirmation numbers.
Smart guest status labels
Every guest is automatically labeled based on where they are in their stay: Future, Checking In, In-House, Departing, or Past. These labels update in real time as reservation dates change in Mews. Your team can filter the inbox by guest status — so during a busy checkout morning, they can zero in on departing guests without scrolling through every conversation.
Returning guest recognition
Repeat guests are clearly flagged so your team can recognize them and personalize their experience. When a returning guest calls to book again, your team already knows their history — previous stays, past conversations, and any notes from prior visits.
Two-way contact sync
Your guest contact list is built and maintained automatically from Mews. New reservations create contacts, and updates in either system sync to the other. Edit a guest’s contact info in Hello Hotel, and it syncs back to Mews. Update guest details in Mews, and they flow into Hello Hotel automatically. No manual data entry, no copy-pasting between systems.
Guest notes and tags
Add internal notes and tags to any guest contact. Notes appear alongside the conversation for quick reference — useful for flagging guest preferences, special requests, or anything your team should know before picking up the phone. Tags let you categorize guests for filtering or use in automated workflows.
One-click access to Mews
Every guest profile includes a direct link back to their record in Mews. When your team needs to make a change in the PMS — modifying a reservation, processing a payment, updating a folio — they’re one click away.
Power your automations with Mews data
The Mews integration feeds directly into Hello Hotel’s automation engine. Trigger automated messages based on reservation status changes, room status changes, upcoming check-ins, upcoming check-outs, or a guest checking out. Send a welcome text when a guest’s status changes to Checking In, a checkout reminder the morning they depart, or a thank-you message after their stay — all without your team lifting a finger.
Send the check-in link by text
Mews check-in links work for any guest, whatever they booked through and whatever email address is on the reservation. Hello Hotel sends that link from your hotel’s number as part of your pre-arrival automation, so the guest taps once and completes check-in from their phone before they arrive.
Their real name, email address, and phone number flow back into Mews, which is what moves an OTA-booked guest out of the OTA inbox and into a channel you own. When they reply to that text, it lands in your shared inbox with the rest of the conversation.
Web chat room search and AI Assist availability answers use your Mews rates as well.
Frequently asked questions about the Mews integration
Does Hello Hotel integrate with Mews?
Yes. Hello Hotel connects directly to Mews with a certified, two-way integration. Guest and reservation data flows into every call and text, and contact updates sync back to Mews automatically.
What does the Mews integration do?
It matches every incoming call and text to the guest’s reservation, so your team sees the guest’s name, room, stay dates, and status before they pick up — without leaving Hello Hotel or switching to Mews.
Is the Mews integration real-time and two-way?
Yes. New reservations create contacts, and edits in either system sync to the other. Guest status labels — Future, Checking In, In-House, Departing, Past — update live as reservation dates change in Mews.
What happens when two guests share the same phone number?
Hello Hotel sorts it out as reservations sync. When a new reservation shows that a number now belongs to a different guest, the number moves to them before any automated message goes out, so the arriving guest gets the check-in text and last month’s guest does not. The guest who lost the number gets a note on their thread saying so, and when a case isn’t clear-cut it lands in a queue with a dashboard card and a Merge contacts screen for your team to decide. Any switch can be undone. Details are in When a Guest’s Phone Number Changes Hands.
Does the Mews integration cost extra?
No. It is included on every Hello Hotel plan. You will need an active Mews subscription; you can view Mews pricing on their website.
How do I connect Hello Hotel to Mews?
You connect Mews from your Hello Hotel settings during onboarding. Setup takes minutes — no middleware or developer work required.
Does the integration work for both calls and texts?
Yes. Guest identification and live reservation context appear on calls, texts, and voicemails — all in one shared thread.
Can I trigger automated messages from Mews data?
Yes. The integration feeds Hello Hotel’s automation engine, so you can send a welcome text when a guest checks in, a checkout reminder the morning they depart, or a post-stay thank-you — automatically.
What other property management systems does Hello Hotel integrate with?
Mews is our certified PMS integration today, with others in development. You can see all current integrations on the Hello Hotel integrations page.
Can I text guests their Mews check-in link?
Yes. Hello Hotel can send each guest their Mews check-in link by text from your hotel’s number, as part of your pre-arrival automation. It works regardless of how the guest booked, which is what makes it useful for OTA reservations that arrive without a real email address.
Never take a blind call again
Set up Hello Hotel and bring live Mews guest and reservation data into every call and text — included on every plan.