These posts cover staffing, coverage, onboarding, and the workflows that hold a short-handed property together.
2 posts
Running a small hotel means your team has to be generalists. Here’s what happened when we shifted an existing team member into a guest-facing role — and what it revealed about how much Hello Hotel has changed.
We didn’t have a plan for 2am when we opened The Timberline. Here’s the coverage system we built — and why it matters for any small hotel running without a 24/7 front desk.
It’s the 11pm call, the text nobody saw, the desk run by one person who is also covering the laundry shift because someone called in sick. I write about those because I deal with them, and then I build the things that fix them. If that sounds familiar, give me fifteen minutes and I’ll show you how we’ve solved them.
