Pricing

Simple pricing that scales with your team

Every plan includes the full product. You only pay more as your team and usage grow.
Teams of every size deserve great tools.

For small teams that want guest communication to just work
Core
$99
/ month
For small teams that want guest communication to just work
Includes
  • Up to 3 users
  • 2 phone numbers
  • 1,500 domestic text segments
  • 50 conversational AI minutes
Get started
For growing teams sharing coverage across shifts
Team
Most popular
$149
/ month
For growing teams sharing coverage across shifts
Includes
  • Up to 7 users
  • 3 phone numbers
  • 3,000 domestic text segments
  • 100 conversational AI minutes
Get started
For high-volume or multi-property operations
Scale
$299
/ month
For high-volume or multi-property operations
Includes
  • Up to 15 users
  • 7 phone numbers
  • 6,000 domestic text segments
  • 200 conversational AI minutes
Get started
Domestic & International voice included in all plans.
See the complete pricing below
Full Pricing Details
SIMPLIFY YOUR STACK

Save time. Save money. Simplify your hotel phone system.

Ditch the hardware
No desk phones. No in-room phones.
Eliminate the cost of installing and maintaining landlines. Guests call or text from their own devices, and your team works from anywhere — without investing in hardware that adds little value.
ONE SYSTEM, NOT A STACK
Everything in one place.
Replace multiple tools with a single shared inbox. Calls, texts, voicemails, and guest context live together, so your team isn’t switching systems or piecing conversations back together.
SIMPLE, FAIR PRICING
No feature gating. No surprises.
Every plan includes the full Hello Hotel product. You only pay more as your team or usage grows — not because a feature is locked behind a higher tier.
LESS TO LEARN. LESS TO MANAGE.
Run smoother, faster operations.
By bringing communication and guest context into one system, Hello Hotel reduces training time, tool switching, and day-to-day friction. Your team spends less time managing software and more time serving guests.

For most properties, one extra booking per month pays for Hello Hotel.

PLAN COMPARISON

A plan that grows with you

Included amounts cover most properties. If you go over, overages are simple and predictable. Not sure where to start? Go smaller and ugrade at any time as you see your usage.

Plan Comparison

All plans include the full product

Core

$99/mo

Team

$149/mo

Scale

$299/mo

Included Amounts
Users
3
7
15
Phone Numbers
2
3
7
10DLC Campaigns
1
1
3
Voice Minutes (Domestic + International)
1,000
2,000
4,000
Domestic Text Segments
1,500
3,000
6,000
International Texts
10
20
40
Conv. AI Minutes
50
100
200
Overage Rates
Additional Users (per user / mo)
$15
$12
$10
Additional Numbers (per mo)
$5
$5
$5
Additional 10DLC Campaigns (per mo)
$15
$15
$15
Additional Voice Minutes
$0.07
$0.06
$0.05
Additional Text Segments
$0.05
$0.04
$0.03
Additional Intl. Texts (per segment)
$0.50
$0.40
$0.30
Additional Conv. AI Minutes (per min)
$0.50
$0.40
$0.30
Get started
Get started
Get started

Not sure which plan is right for you? Start small and upgrade at anytime.

FEATURE ROADMAP

Features & Roadmap

Every Hello Hotel plan includes the full product suite. We don’t lock features behind tiers — if it’s built, you get it.

We’re shipping quickly and building in the open. Anything marked Live is available today. Items marked Coming Soon are actively in development and next in line. Features on the Roadmap are what we’re building toward next.

As we release new capabilities, they’re included in your plan automatically. No upgrades, no surprise add-ons — just steady progress.

Categories

Channels & InboxGuest Context & Reservation DataPhone System & RoutingTeam Collaboration & AdministrationActive AI & SMS AgentsIntegrations & EcosystemReporting & Analytics

Channels & Inbox

 Status
Shared inbox for calls and texts One shared inbox where all calls, texts, and voicemails live, so teams can collaborate and nothing is tied to individual phones. Live
One number for guests Guests use a single phone number to call or text the hotel throughout their stay, with no apps or menus required. Live
Voice calling (inbound & outbound) Handle incoming and outgoing guest calls from a shared hotel number with full team visibility. Live
SMS messaging (inbound & outbound) Text guests from the same shared number your team uses for calls, keeping conversations simple and consistent. Live
Voicemail inbox & transcription Voicemails are captured, transcribed, and attached directly to the guest conversation. Live
Conversation threads per guest Calls, texts, and voicemails with a guest are unified into a single conversation thread. Live
Conversation statuses Mark conversations as New, Pending, or Closed to help teams track follow-ups and manage volume. Live
AI conversation summaries Automatic summaries of guest conversations to help team members get up to speed quickly. Coming Soon
AI-suggested replies Smart reply suggestions that help teams respond faster while keeping tone consistent. Coming Soon
Internal notes Private, team-only notes within conversations for coordination and handoffs. Coming Soon
WhatsApp messaging Add WhatsApp as a guest communication channel inside the same shared inbox. Roadmap

Guest Context &
Reservation Data (Mews PMS)

 Status
PMS-powered guest contact list A centralized guest list built from your PMS, automatically kept up to date and matched by phone number. Coming Soon
Automatic guest identification Incoming calls and texts are automatically matched to known guests using reservation data. Coming Soon
Live reservation context See stay dates, room or unit, guest count, and reservation status alongside each conversation. Coming Soon
Guest status indicators Automatically label guests as Future, Active, Checking Out, or Past based on reservation timing. Coming Soon
Repeat guest indicators Clearly identify returning guests so teams can personalize interactions. Coming Soon
Guest journey mapping Define actions tied to moments like booking, arrival, during stay, and checkout. Roadmap
PMS-aware call routing Route calls dynamically based on guest status and reservation context without IVR menus. Roadmap

Phone System Routing

 Status
Flexible number assignment Add one or many phone numbers and assign users to the right lines based on roles or coverage needs. Live
Call forwarding Forward calls to users or external numbers to ensure coverage when teams are busy or offsite. Live
Voicemail greetings per number Customize voicemail greetings for each phone number and scenario. Live
Voicemail timing controls Control how long calls ring before going to voicemail to match your staffing model. Live
Call recording & transcription Automatically record and transcribe calls for visibility, training, and AI features. Live
Hold music Optional music or messaging played while callers wait. Coming Soon
Active call forwarding Forward an active call to another number within your organization or externally. Coming Soon
Call analytics Insights into call volume, missed calls, and response patterns across numbers and properties. Roadmap
Call sentiment analysis AI-powered analysis of call tone and urgency using transcripts. Roadmap

Team Collaboration Administration

 Status
Organizations Each hotel, group, or management company operates within its own organization. Live
Multiple properties per organization Manage one property or many under a single organization with shared visibility. Live
Users in multiple organizations Allow staff or consultants to access and switch between multiple organizations. Live
User roles Assign roles such as admin or member to control access to settings and actions. Live
Hotel-owned phone numbers Phone numbers belong to the hotel or organization, not individual employees, preserving continuity as teams change. Live
Per-number access control Control which users can see and respond on specific phone numbers. Live
Advanced permissions More granular role definitions as team structures grow. Roadmap
Activity logs & audit trails Track who responded, when, and how conversations were handled. Roadmap

Active AI Voice SMS Agents

 Status
Property-trained AI AI agents follow your property's rules, tone, and operational constraints. Roadmap
Full conversation context AI reads the entire conversation history before responding across voice, voicemail, and SMS. Roadmap
Automated text responses AI handles routine guest questions via SMS. Roadmap
Conversational call handling AI answers inbound calls, captures intent, and routes appropriately. Roadmap
Reservation-aware actions AI assists with bookings, changes, and cancellations based on PMS rules. Roadmap
Human-in-the-loop controls Teams control when AI acts autonomously and when it escalates. Roadmap

Integrations Ecosystem

 Status
Zapier integration Connect Hello Hotel to thousands of tools for notifications and workflows. Live
Mews integration Native integration with Mews to power guest and reservation context in real time. Coming Soon
Support & ticketing integrations Send guest conversations to external support systems when needed. Roadmap
Additional PMS integrations Support for additional PMS platforms such as Cloudbeds, Guesty, and ThinkReservations. Roadmap

Reporting Analytics

 Status
Communication analytics Track call and message volume across the organization. Roadmap
Response time metrics Measure how quickly guests are acknowledged and helped. Roadmap
Sentiment analysis Identify guest tone, urgency, and satisfaction trends. Roadmap
Manager alerts Notify managers about missed calls, negative sentiment, or high volume. Roadmap

We’re building the future of hotel phones, and we want you to be part of it.

Hello Hotel is early, operator-led, and evolving fast. We’re onboarding our first customers now and actively shaping what comes next.

If you want to be one of our first customers, we’d love to talk. If you just want to share feedback, ideas, or tell us how your property is solving guest communication today, we want to hear from you too.
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