AI Assist

AI drafts. Your team sends.

Hello Hotel’s AI drafts replies your team reviews and sends, summarizes voicemails and missed calls so you can scan the queue at a glance, and learns from your PMS, your past conversations, and your property’s tone. Every message still goes out by your team’s hand.
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HOW IT HELPS

AI built to assist your team, not replace them

Every message your team sends is theirs. The AI just helps them get there faster — with context-aware drafts, queue summaries, and ongoing learning from your property.

AI-drafted replies
Ask the AI to draft the next message in any guest conversation. Drafts use the full thread history, the guest’s reservation, and your property’s tone. Your team reviews, edits, and sends. Save the typing, keep the voice.
Summaries on voicemails and missed calls
Build the AI’s knowledge from your PMS (auto-synced from Mews — property, rooms, rates, services), your own manual entries (local recommendations, house rules, the questions your team explains over and over), and website URLs that auto-import content. The more you give it, the better its drafts and answers get.
Train it on your property’s knowledge
Build the AI’s knowledge from your PMS (auto-synced from Mews — property, rooms, rates, services), your own manual entries (local recommendations, house rules, the questions your team explains over and over), and website URLs that auto-import content. The more you give it, the better its drafts and answers get.
Hospitality AI, not a generic model
Hello Hotel’s AI is built on your real conversation history, connected to your PMS, and configured to follow your property’s specific rules and tone. It knows your check-in time, your parking situation, your repeat guests. Out-of-the-box AI is generic — this AI is bespoke to your property.
ALWAYS IN YOUR TEAM’S HANDS

AI speeds things up. Your team makes the call.

When the AI handles the drafting and the summarizing, your team focuses on review, judgment, and the moments where hospitality actually matters.
For your front desk
A faster reply, in your voice
When a guest texts “what time can I check in?” or “where’s parking?”, the AI drafts the answer using live reservation data. Your team gives it a once-over and hits send. Save the typing, keep the personal touch.
For your GM or owner
Consistent voice, even on the busy shifts
Drafts come pre-formatted to your tone and rules. Even new team members start with a strong baseline. Your coaching focuses on edge cases, not standard scripts.
For new hires
A head start while you’re still learning
AI drafts give you a confident starting point on day one. You’re not making it up from scratch while you learn the property — you’re refining what the AI has drafted.
For your guests
Faster answers, in a voice that sounds like your hotel
Responses come faster because the draft is already there. And the response sounds like the hotel, because a person at the hotel actually sent it.
READY WHEN YOU ARE

Give your team an AI head start.

AI-drafted replies and queue summaries are included on every Hello Hotel plan. Voice AI for inbound calls is in limited release — reach out to join the next wave.
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