Answer in seconds. Get it right the first time.
AI Assist writes the reply for you, using the full conversation, the guest’s live reservation, and everything your property knows. Whoever is on shift reads it, adjusts anything they want, and sends. Four minutes of typing and digging through the PMS turns into a few seconds, and the answer is right because it came from your own data. Every voicemail and inbound call arrives summarized, so your team can work the queue without listening to all of it.
Help at the exact moment your team is about to type.
AI Assist takes on the two slowest parts of a shift: writing the same reply for the fortieth time, and listening to a voicemail to find out whether it matters. Both come back in seconds, with your property’s real details already in them.
Drafted replies that already know the guest
Ask for a draft in any guest conversation and the AI writes it from the full thread, the guest’s live reservation, your property’s knowledge, and any internal notes your team has left on that conversation. Connected to a Mews bookable service, it can answer a question about tonight’s availability using your property’s own timezone. Your team edits what it wants and sends.
AI summaries on every missed call and voicemail
Voicemail cards and missed inbound call cards carry an AI summary, and opening a call shows a generated summary at the top of its details. Your team triages the morning queue by reading four lines instead of playing back eleven minutes of audio, and still has the full recording and transcript when a detail matters.
Knowledge that comes from your property, not the internet
The AI’s knowledge is built from your PMS, auto-synced from Mews with your property, rooms, rates, and services. Add your own entries for house rules, local recommendations, and the questions your team explains over and over, and point it at website URLs to import content automatically. The more you give it, the better the drafts get.
Hospitality AI, not a general model with a hotel prompt.
This AI runs on your real conversation history, your call recordings, and a live PMS connection, configured to follow your property’s rules and tone. It knows your check-in time, your parking situation, and which guests have stayed before. A general-purpose chatbot knows none of that and guesses confidently anyway.
Quick answers that still sound like your hotel.
When the typing and the listening get handled, your team’s attention goes back to the guests in front of them.
The reply is one tap away when you open the thread.
A guest asks what time check-in is or where to park, and the written answer comes back with the reservation details already filled in. You read it, change what you want, and send. The typing is gone and the personal touch stays.
Consistent voice, even on the shifts you are not there for.
Drafts follow your property’s tone and rules, so a Saturday night hire starts from the same baseline your best front desk agent would. Your coaching goes to the edge cases instead of the standard scripts.
A confident starting point on day one.
You are refining a draft that already has the right answer in it rather than inventing one while you are still learning the property. The AI knows the house rules before you have them memorized.
An answer that comes back quickly and holds up.
Replies arrive in minutes instead of hours, with the right room number, the right check-in time, and the right parking instructions in them.
One product, not a stack of tools.
The AI is only as good as what it can see, and it sees everything the rest of Hello Hotel collects. Each part makes the others stronger.
Shared Inbox
One thread per guest holds the calls, texts, emails, voicemails, and internal notes the AI draws on for every reply it writes.
Explore the shared inboxPhone System
Inbound calls are recorded and transcribed, which is where call summaries and the AI’s sense of your property come from.
Explore the phone systemGuest Messaging
Texting on your hotel’s number, with live reservation data on every thread and a written reply ready the moment you ask for one.
Explore guest messagingVoice AI is coming, and we are looking for hotels to test it.
Today the AI works in text. We are building a voice agent that can pick up an inbound call, answer the questions your front desk answers forty times a week, and hand off to a person the moment a call needs one. It is not live on general accounts yet. We are bringing on a small group of properties to test it with us, shape how it handles their guests, and tell us where it gets things wrong.
Ask about early access- Voice AI on your account before general release
- Direct input on how it handles your property’s calls
- A short feedback loop with the people building it
Frequently asked questions
What is AI Assist?
AI Assist is the AI built into Hello Hotel that writes guest replies and summarizes calls and voicemails for your team. Ask for a reply in any conversation and it comes back in seconds, written from the full thread, the guest’s live reservation from your PMS, your property’s own knowledge base, and any internal notes on that conversation. Your team sends it as-is or adjusts it first. It is included on every plan.
Does the AI answer our phone calls?
Not yet. Today your team answers calls, routed the way you set them up, and the AI handles the part afterward: every missed call and voicemail arrives summarized, and opening any inbound call shows a generated summary at the top of its details. A voice agent that can take an inbound call is in development, and we are adding a small group of properties as early testers. Ask us if you want to be one of them.
Does the AI reply to guests on its own?
Not today. AI Assist writes the reply and someone on your team sends it, which takes a couple of seconds and means a guest never gets an answer nobody at the hotel saw first. If you want messages that send themselves on a schedule, our automations are great for that.
Where does the AI get its information?
Four places. Your PMS, auto-synced from Mews with property, room, rate, and service data. Your own knowledge entries for house rules, local recommendations, and the answers your team repeats constantly. Website URLs you point it at, which it imports automatically. And your real conversation history, including call recordings and internal team notes.
Can it answer questions about availability?
Yes, when your Mews bookable service is connected. A guest texts asking whether you have a room for tomorrow night, and the draft comes back with a real answer based on live availability, using your property’s own timezone so “tomorrow” means what it means at your front desk.
Will the replies sound like our hotel?
They are written from your conversation history and your knowledge base, so they start much closer to your voice than a generic assistant would. The more you put into the knowledge base, the less editing they need.
How is this different from using ChatGPT?
A general model does not know your check-in time, your parking situation, whether this guest has stayed with you before, or what you told the last person who asked the same question. Hello Hotel’s AI is connected to your PMS and your conversation history, and it writes inside the thread where your team already works. There is nothing to copy, paste, or re-explain.
Does AI Assist cost extra?
AI Assist does not cost extra. Our pricing is based on a monthly use plus an overage amount. You can see full details on the pricing page.
What happens to our guest data?
Your conversations, recordings, and knowledge base are used to serve your property. The AI’s context comes from your own data, which is the whole reason its drafts are useful.
What can hotels actually use AI for today?
The useful applications right now are unglamorous. Writing the reply your front desk was about to type, so a guest question gets answered in seconds instead of after the current check-in queue clears. Summarizing voicemails and calls so nobody plays back eleven minutes of audio to find one room number. Pulling live reservation data into an answer so it is correct without anyone opening the PMS. Hello Hotel does those three, and a person on your team still sends every message.
Put a fast, accurate answer in front of your team every time.
AI-written replies and summaries on every call and voicemail, built from your PMS, your conversations, and your property’s own knowledge. Included on every plan, working from day one and getting sharper as your knowledge base fills in.
- Replies written from the full thread and live reservation data
- AI summaries on every voicemail, missed call, and inbound call
- A knowledge base built from your PMS, your entries, and your website
- Real-time availability answers through Mews
- Your team edits and sends, so the answer is always yours
- Included on every plan, no AI add-on