Talk with guests like a person.
Run your phones like a team.
Calls, texts, and voicemails land in one shared place. Anyone on shift can pick up where the last person left off.
It feels like texting a person because it is.
Guests reach out to you the way they reach out to anyone else: a call or a text to a number they can save in their phone. Your team can jump in between automations and AI, so everything flows like a natural conversation and everything is stored in one space.
One number, every channel
Guests call or text the same number, and your team handles both from one inbox. Photos come through too.
Every guest is a whole conversation
Calls, texts, and voicemails live in one thread, so a third-time guest is met by someone who knows them.
Automated messages that sound like you
Check-in texts and follow-ups send from your hotel’s own number, with the guest’s details already filled in.
Every guest gets the concierge treatment
Missed calls and voicemails stay in front of your team until the guest is taken care of.
The easiest tool your team uses all day.
Hello Hotel replaces your hotel phone system with one place for everything, built for a front desk with a line at it. The complicated parts are set up once and then get out of the way.
Start every shift knowing what needs a person.
The dashboard shows missed calls to return, voicemails to resolve, and notes teammates tagged you in. Nothing fails silently, and nothing depends on a sticky note.
Advanced routing, without the manual.
Ring the front desk, then whoever is on call, then a cell, then voicemail. Build routing, a phone menu, and spam screening in minutes.
AI-assisted responses your team controls.
AI Assist drafts the reply from the conversation and the reservation. Calls and voicemails arrive transcribed and summarized.
Answer without the tab-switching.
Saved replies arrive prefilled, reservation notes write straight back to Mews, and a tagged teammate actually sees it.
Works with the tools you already run on.
Mews is live and synced. Zapier, RemoteLock, and webhooks for the rest — your CRM, your smart locks, whatever else you run.
An AI agent trained on your property.
Hello Hotel’s AI agent is not a generic chatbot. It knows your policies, your guests, and your live PMS data. Ask for a reply in any conversation and it writes one, including real-time availability when connected to Mews, and someone on your team reviews it and sends.
A voice agent for inbound calls is in development, and we are adding a small group of properties as early testers.
See AI AssistBuilt at a hotel, for hotels.
Read The Timberline storyHello Hotel exists because I needed it at my own hotel. I own The Timberline, a boutique motel in Leadville, Colorado — and every phone and messaging tool I tried was built for call centers, sales teams, or offices. None of them worked the way my team actually worked. So I built the one I wanted. The Timberline was Hello Hotel’s first customer, and every feature here started as something we needed to solve a real problem at a real front desk.
Frequently asked questions
Everything you need to know about Hello Hotel.
Do I need to buy new hardware?
No. Hello Hotel runs in the browser and on the iOS app, so your team answers calls and texts on the computers and phones they already have. Calls can also forward to any cell phone, which means there is no desk phone to buy, install, or maintain.
Can we keep our existing phone number?
Yes. You can port your current hotel number to Hello Hotel, so nothing changes for your guests, your OTA listings, or your signage. Transfers are handled through Telnyx, and you can track the status inside the app. Porting typically takes a few days to complete.
Do guests need to download an app?
No. Guests call or text your number the way they would call or text anyone else. There is no app, no portal login, and no phone tree to navigate.
How long does setup take?
Signing up is self-serve and takes a few minutes. Pick a number (or start your port), invite your team, and connect your PMS, and you are taking calls and texts the same day.
Does it work with my PMS?
Hello Hotel has a certified integration with Mews, which brings live guest and reservation data into every conversation. For other systems, Zapier and webhooks connect Hello Hotel to your existing tools, and more direct PMS integrations are in development.
Will AI be talking to my guests?
AI Assist writes replies and someone on your team reviews and sends every one, so a guest never gets an answer nobody at the hotel saw first. AI does not answer your phone calls today. When a guest calls, they reach your team. A voice agent is in development, and we are adding a small group of properties as early testers.
What does it cost?
Plans start at $99/mo. Calls are billed per minute and texts per segment. Full details are on the pricing page.
See it running on a real front desk.
Thirty minutes, screen shared, your questions. We’ll walk through the shared inbox with live Mews data on the threads — and tell you plainly what isn’t built yet.
A live look at the inbox, the number, and how reservations ride along.