Mews for live guest and reservation data. RemoteLock for door codes. Zapier and webhooks for everything else in your stack. Every integration is included on every plan, and none of them need middleware or a developer to turn on.
Hello Hotel is a certified Mews integration, connected straight to the Mews API. Your team sees the guest’s name, room, stay dates, and status before they pick up — no manual lookups, no switching tabs.
The guest’s code drops into your automated check-in text with a single variable, and RemoteLock access events land in the guest record — so you can see the moment someone actually walked in, without opening a lock dashboard.
Trigger a text from your Hello Hotel number when something happens in your booking engine, CRM, or spreadsheet, and keep guest contacts in sync across systems. Contacts match on phone number, so records update instead of duplicating.
Outbound webhooks fire the moment a call, text, voicemail, or status change happens. Inbound endpoints accept a POST to send a text or update a contact. They are also an action type inside the automation engine, so you can add conditions and delays.
Our roadmap and feature request board are public. You can see what’s in progress, vote on what matters most to your property, and ask for an integration we haven’t added yet. Every request is read by the people making the product.
Integrations are not a tier and they are not an upsell. Mews, RemoteLock, Zapier, and webhooks are all on the $99 plan, they are all on the $299 plan, and there is nothing to buy in between. You may need a subscription with the partner — Mews and RemoteLock both charge for their own product — but nothing on the Hello Hotel side changes.
Nothing here costs extra, and none of it is metered separately from your plan.
Mews and RemoteLock connect directly. Zapier is there when you want it, not because you need it.
You connect Mews and RemoteLock from settings during onboarding. Webhooks are there for teams that want them.
There is no approval process and no partner queue. Turn it on and it works.
| At a glance | Mews | RemoteLock | Zapier | Webhooks |
|---|---|---|---|---|
| What it is | Property management system | Access control | Automation platform | Developer tools |
| Direction | Two way | One way | Two way | Two way |
| Setup | In settings, during onboarding | With our team, at onboarding | No code, minutes | API key in settings |
| What you need on your side | An active Mews subscription | A RemoteLock account | A Zapier account, free works | Anything that speaks HTTP |
| Guest context in the inbox | Yes, live | Access events | Contacts | Contacts |
| Cost on your Hello Hotel plan | Included | Included | Included | Included |
Mews and RemoteLock price their own products separately. A free Zapier account covers basic workflows.
We are two people building against what our customers actually run, so the list is short on purpose and it grows in the order hotels ask for. If your PMS is not here yet, Zapier and webhooks bridge it now — a new reservation in your booking platform can still fire a welcome text from your Hello Hotel number today.
Tell us what you run when you book a demo. It is how we decide what gets built next.
Book a demoMews, our certified property management system integration, RemoteLock for smart-lock access, Zapier for no-code workflows across thousands of apps, and webhooks for anything that speaks HTTP. All four are included on every plan.
No. Every integration is on every Hello Hotel plan, including the $99 Core plan. Mews and RemoteLock charge for their own products separately, and a free Zapier account covers basic workflows.
Mews is our certified PMS integration today, with others in development. If you run something else, Zapier and webhooks connect Hello Hotel to your existing tools now — a new reservation in your booking platform can trigger a text from your Hello Hotel number without a native integration.
Minutes. You connect Mews from your Hello Hotel settings during onboarding, our team helps you wire up RemoteLock and the door-code variable, and webhooks are enabled under Settings with an API key you generate yourself. No middleware, no approval process.
Not for Mews, RemoteLock, or Zapier — those are all setup-screen work. Webhooks are the option for teams that do want direct control with their own scripts or infrastructure.
Zapier is the fastest no-code way to connect Hello Hotel to another app. Webhooks are for teams that want to plug Hello Hotel straight into their own systems — Make, n8n, or custom code — with no middleman. Both are included, so you can start on Zapier and move later.
Yes. Anything sent through Zapier or a webhook lands in your shared inbox like a regular text, so your team sees what went out and can pick up the conversation when a guest replies.
Tell us. We are two people building against what our customers actually run, so the roadmap follows what hotels ask for. Mention your stack when you book a demo, and use Zapier or webhooks to bridge it in the meantime.
Mews and RemoteLock connect from your settings during onboarding, and webhooks are a key you generate yourself. Nothing here waits on an approval queue or a scoping call.
Questions we didn’t answer here? Use our chatbot in the bottom right or send an email to [email protected], and you’ll get a reply on the same day.