Zapier Integration
Hello Hotel’s Zapier and webhooks integration connects your hotel phone system to thousands of other tools — your PMS, CRM, booking engine, spreadsheets, and more. Automate guest messages, sync contacts, and build workflows without writing code.
Connect Hello Hotel to the rest of your tech stack — send automated texts, sync contacts, and trigger workflows across thousands of apps.
- Send automated text messages to guests from your Hello Hotel number — triggered by events in your other tools
- Keep guest contacts in sync across systems with automatic contact creation and updates
- Build two-way workflows — data flows into Hello Hotel via Zapier and out to any tool via outbound automations
If Hello Hotel doesn’t have a native integration with one of your tools, Zapier is how you bridge the gap. The integration provides two webhook endpoints that any platform capable of sending an HTTP POST request can use — Zapier, Make, n8n, or a custom script your team builds.
Send text messages from any trigger
Use the send-sms webhook to text guests directly from your Hello Hotel number, triggered by events in your other systems. When a new reservation is created in your booking platform, send a personalized welcome text. When check-in day arrives, send arrival instructions and door codes. When a guest checks out, trigger a thank-you message or a review link. Every automated message appears in your shared Hello Hotel inbox just like a regular text — so your team has full visibility into what’s been sent and can pick up the conversation if the guest replies.
Sync contacts automatically
The update-contact webhook creates or updates guest contacts in Hello Hotel based on phone number. When a new guest is added to your CRM or a row is updated in your guest spreadsheet, the contact flows into Hello Hotel automatically. Hello Hotel matches contacts by phone number — if the number already exists, the record is updated rather than duplicated. This keeps your guest contact list current across systems without any manual entry.
Two-way data flow with outbound automations
The Zapier integration handles data coming into Hello Hotel, and Hello Hotel’s built-in automations handle data going out. Set up outbound webhooks to notify your other systems when things happen in Hello Hotel — a guest sends a message, a voicemail comes in, a conversation status changes. Create a task in your project management tool when a guest reports a maintenance issue via text. Log guest interactions to a spreadsheet or CRM. Send a Slack notification when a VIP guest messages after hours. The combination of inbound webhooks and outbound automations means Hello Hotel fits into your existing workflows in both directions.
Simple setup, no code required
Enable the integration under Settings → Integrations in Hello Hotel. You get an API key and documentation for both endpoints right on the integration page. In Zapier, create a new Zap with your trigger event, add a “Webhooks by Zapier” POST action, paste in the Hello Hotel URL and your API key, map your fields, and you’re live. The whole setup takes a few minutes per workflow.
Common use cases for hotels
Hotels use the Zapier integration to send check-in reminders from PMS systems that don’t have a direct Hello Hotel integration, send welcome messages when new bookings come in, sync guest contacts from spreadsheets or CRMs, trigger post-stay follow-ups and review requests after checkout, and alert guests about property events or seasonal information. If your PMS has a native Hello Hotel integration (like Mews), use that for guest context and reservation data — and use Zapier for everything else in your tech stack.
Frequently asked questions about the Zapier integration
Does Hello Hotel integrate with Zapier?
Yes. The Zapier integration connects Hello Hotel to thousands of other apps, so you can automate guest texts, sync contacts, and trigger workflows without writing code.
What can I automate with the Zapier integration?
Send a welcome text when a new reservation is created, arrival instructions on check-in day, or a review request after checkout — any event in your other tools can trigger a message from your Hello Hotel number.
Can Zapier keep my guest contacts in sync?
Yes. When a guest is added or updated in your CRM or spreadsheet, the contact flows into Hello Hotel automatically. It matches by phone number, so records are updated rather than duplicated.
Do automated messages show up for my team?
Yes. Every message sent through Zapier appears in your shared Hello Hotel inbox like a regular text, so your team has full visibility and can pick up the conversation if a guest replies.
Does the integration work in both directions?
Yes. Zapier sends data into Hello Hotel, and Hello Hotel’s built-in automations send event data back out — log conversations, notify your team, or update a CRM when something happens.
Do I need to write code to use Zapier?
No. Create a Zap with your trigger, add a Webhooks by Zapier action, paste in your Hello Hotel URL and API key, map your fields, and you are live in minutes.
Should I use Zapier or a native PMS integration?
If your PMS has a native Hello Hotel integration, like Mews, use that for live guest context and reservation data. Use Zapier for everything else in your stack.
Does the Zapier integration cost extra?
No. It is included on every Hello Hotel plan, and a free Zapier account works for basic workflows.
Automate the busywork
Set up Hello Hotel and connect it to thousands of apps — trigger texts, sync contacts, no code required.