An AI chatbot for your website, in the same inbox as your calls and texts.
A visitor on your site has a question and no way to ask it that doesn’t involve a phone call or an email nobody answers until tomorrow. Hello Hotel adds a chat widget to your website. The AI answers from your property’s own knowledge, shows real rooms and rates for their dates, and hands off to your team the moment a person is needed. Web chat is not a separate tool. Every conversation lands in the same shared inbox as your calls and texts, and the same team answers all three.
An AI chatbot for hotels, built into the inbox you already run.
A script tag on your site and a knowledge base you already keep. That is the setup.
An AI that answers visitors on its own, from your information.
Turn on AI mode and a visitor who opens the chat is talking to the AI straight away, with no contact form first. It answers from your knowledge base: your property, rooms, rates, and services synced from Mews, the house rules and local recommendations you add yourself, and the pages of your own website you point it at. It does not answer from the open internet, so what it says comes from what you gave it.
Real rooms, real rates, booked without leaving the chat.
Ask about a weekend in October and the chat returns actual listings: room photos, the rates available for each room, and a booking link with the dates filled in. The rates come from the booking engine URL you set in AI agent settings, priced for the party size, so the number in the chat is the number at checkout. Leave that field empty and the chat quotes your public rates instead.
The same inbox as your calls and texts, not a separate tool.
A “Talk to a human” option is on screen the whole time, and it becomes prominent if the AI declines to answer. When a visitor takes it, the conversation lands in your shared inbox next to your calls and texts, and whoever is on shift picks it up without opening another app. In the inbox, a person writes and sends every reply.
Catch the booking that was about to leave your site.
A visitor with a question and no way to ask it closes the tab. With the chat on your site, they ask, get the answer, and see rooms and rates for their dates while they are still on the page. Setup is a small script and your publishable key, checked in a live preview on the settings page, and your logo goes on the widget so it looks like yours. If you ever need it gone, turn it off from Hello Hotel without touching your website.
Your best guest books direct. Make that the easiest thing on your site.
A visitor who asks a question and gets an answer books with you, and the chat puts the room, the rate, and the booking link in the window they already have open. One who can’t ask opens another tab.
The “do you have parking” questions answer themselves.
Check-in time, parking, pets, breakfast, and whether the hot tub is open in November all get answered from your knowledge base while your team is checking someone in. What reaches the inbox is the conversation that actually needs a person.
Direct bookings from a question, not a phone call.
A visitor comparing you to an OTA gets rooms, rates, and a booking link inside the chat, quoting the rates on your booking engine once you have set its URL. There is no hold music between the question and the reservation.
Somebody answers at 11 PM.
The chat answers whether or not anyone is at the desk. A visitor who needs a person leaves the conversation in your inbox, where the morning shift finds it next to the overnight voicemails and texts.
An answer in the window they already have open.
No app, no form, and no waiting for an email. A returning visitor picks up where they left off, because the chat remembers their conversation.
One product, not a stack of tools.
Hello Hotel was designed as one product, not a stack of separate tools. Each part makes the others stronger.
Shared Inbox
Chat conversations land in the same inbox as calls and texts, so a handoff from the AI is just another thread for whoever is on shift.
Explore the shared inboxAI Assist
The same knowledge base powers both. In web chat the AI answers visitors directly; in the inbox it drafts and a person sends.
How AI Assist works in the inboxMews
Room search and rates come from your Mews connection, and the booking link lands on your booking engine with the dates already filled in.
See the Mews integrationFrequently asked questions
What is a hotel chatbot, and how does Hello Hotel’s work?
A hotel chatbot is a chat window on a hotel’s website where visitors ask questions and get answers without calling or emailing. Hello Hotel’s is answered by an AI that reads from your property’s own knowledge base, synced from Mews and filled in by your team. It is part of your phone system rather than a separate tool: every chat lands in the same shared inbox as your calls and texts, and a visitor can reach a person at any point.
Does the AI answer website visitors on its own?
Yes, when AI mode is turned on for your web chat. The AI then replies to visitors directly, with no one on your team reviewing each answer first. That is different from the shared inbox, where AI Assist drafts a reply and a person edits and sends it. A “Talk to a human” option is always on screen in the chat, so a visitor who wants a person gets one.
Can visitors reach a real person?
Yes, at any point. The “Talk to a human” option is always visible and becomes prominent if the AI declines to answer. When a visitor chooses it, the conversation lands in your shared inbox, the same one your team answers calls and texts from, for someone to pick up. The visitor starts fresh with that person rather than the AI’s transcript carrying over, so your team asks what they need.
Can the chat show rooms and rates?
Yes, when your Mews connection is set up. Room search returns real listings for the visitor’s dates, with room photos, the rates for each room, and a booking link that opens with those dates filled in. The rates come from the booking engine URL in your AI agent settings, so the chat quotes the same rates your booking engine does. If you haven’t added that URL, the chat shows your public rates.
Where does the AI get its answers?
From your knowledge base and nowhere else. Your property, rooms, rates, and services sync from Mews. You add house rules, local recommendations, and the questions your team hears every day. You can also point it at pages on your own website, and it imports them. It does not answer from general web content.
How do we install it?
Copy a small script and your publishable key from the web chat settings page into your website, and check the result in the live preview there. It loads as a standard embed. If you ever need it off, you switch it off from Hello Hotel without touching your site.
Does web chat cost extra?
No. Web chat is part of every Hello Hotel plan. The AI’s answers draw from the Agentic AI Credits included in your plan, measured from what the AI actually reads and writes, and your usage shows on the billing page. Full details are on the pricing page.
What happens if a visitor closes the chat and comes back?
They pick up where they left off. A session stays open for 24 hours and can be resumed for up to a week, so a visitor who checks rates on Tuesday and comes back Thursday sees their earlier conversation. Sessions that go idle close on their own.
Put someone at the front desk of your website.
Add the script, fill in your knowledge base, and paste your booking engine URL into AI agent settings so the chat quotes the rates your guests will actually pay. Everything a visitor says lands in the inbox your team already works from.
- The AI answers visitors from your property’s own knowledge base.
- Room search shows real listings and quotes your booking engine’s rates when you set the URL.
- A visitor can reach a person at any point, and the conversation lands in the same inbox as your calls and texts.
- It installs with one script and switches off from Hello Hotel without touching your site.
- Web chat is included on every plan.