Let guests reach you the way they reach a friend.
One number to call or text — and whoever answers already knows their name, their room, and what they asked about yesterday.
Every call and text starts with who they are.
Every conversation opens with the guest’s reservation already attached, so whoever answers starts from exactly where the owner would.
Explore guest messaging- Incoming calls and texts are matched to the guest automatically, so your team sees who is calling before they pick up.
- Stay dates, room number, reservation status, and booking source sit beside every conversation, live from Mews.
- Returning guests are flagged, so a third-time visitor gets welcomed like one.
- Calls, texts, emails, voicemails, and automated messages live in a single thread per guest, in order, permanently.
- Guest status updates itself as the reservation moves: Future, Checking In, In-House, Departing, Past.
- Notes and tags travel with the guest, and reservation notes write straight back to Mews.
New hire or night shift, guests get a great answer in your property’s voice every time.
Consistency is usually a training problem. We solved it in software instead, so giving really good service is the easy path for whoever is on shift.
Explore the shared inbox- Calls, texts, and emails land in one hotel-owned inbox, not on somebody’s personal phone.
- Internal notes sit inside the thread, invisible to the guest, so a shift handoff does not lose anything. Tag a teammate and it lands on their dashboard.
- AI writes the next reply from the full thread, the guest’s reservation, and your property’s knowledge base. Your team reads it, adjusts it, and sends.
- Saved replies and message variables cover the answers your team gives forty times a week, with the guest’s own details filled in.
- Filters sort the inbox by conversation status or by who is arriving, in-house, or departing today.
- Access is set per phone number, so who can see and answer on each line is deliberate.
Get out from behind the desk and talk to guests. Help your team fold a couple loads of laundry. The phone is handled.
The routine questions take care of themselves, so your attention goes to the guest in front of you and the moments that genuinely need a person.
Explore automations- Routine guest messages send themselves on reservation events: directions before arrival, a door code when online check-in completes, a mid-stay note, a thank you after check-out.
- Door codes come from RemoteLock and drop into the message automatically, so nobody looks one up.
- Ask for a reply in any conversation and the AI writes one in seconds, including real-time availability when your Mews bookable service is connected.
- Every voicemail, missed call, and inbound call arrives with an AI summary, so the morning queue is something you read rather than listen to.
- Calls ring the right people in the right order, on the app or on their cell, and you can change the order in seconds when the schedule shifts.
- Your dashboard tracks what still needs a person. A missed call stays listed until a human calls or texts back. An automated message does not clear it.
Your number, your history, and your guest relationships stay with the property.
Every conversation your team has ever had belongs to the hotel, so a new manager starts on day one with everything the last one knew.
Explore the phone system- One number for calls and texts, owned by the organization, replacing landlines, personal phones, and whatever app got adopted in between.
- Keep the number your guests, OTAs, and signage already have. Porting runs through Telnyx with status tracking in the app.
- When someone leaves, the number, the history, and the context stay exactly where they are.
- The Mews integration is certified and syncs two ways, so your PMS and your phone system agree.
- 10DLC registration happens inside the app, not in a third-party tool and not on a carrier form nobody understands.
- Pricing is $99, $149, or $299 a month. No hardware, no installation, and your plan’s user count covers the team rather than billing per seat.
One product, five ways to look at it.
Hello Hotel was designed as one product for boutique and independent hotels, not a stack of separate tools. Each part makes the others stronger.
Phone System
One number your whole team shares, with multi-step routing, a calling tree, spam screening, and every inbound call recorded and transcribed.
Explore the phone systemShared Inbox
Calls, texts, emails, and voicemails in one team view, with statuses, internal notes, and a queue that shows who is still waiting.
Explore the shared inboxGuest Messaging
Two-way texting on your hotel’s number, with live reservation data on every thread and 10DLC handled in the app.
Explore guest messagingAutomations
Workflows that trigger on reservation events, branch on real guest data, and send texts and emails from your own number and address.
Explore automationsAI Assist
Replies written from the full thread and the guest’s reservation, plus AI summaries on every call and voicemail. Your team reviews and sends.
See how AI Assist worksConnected to your PMS, your locks, and everything else.
See all integrationsAs a hotel communication platform, Hello Hotel connects to the systems your property already runs on. The Mews integration brings live reservation and guest data into every call and text, and writes your changes back. RemoteLock delivers door codes into automated messages and reports access events against the right reservation. Your own Gmail, SMTP, or Resend connection sends email from your hotel’s address. Zapier and webhooks handle everything else, in both directions.
Put a personal concierge on every shift.
Setup takes a few minutes, your existing number can come with you, and there is no hardware to buy. Start today, or book twenty minutes and we will walk through your property’s setup together.