Guests already call and text. Hello Hotel puts both on the same hotel-owned number, in one continuous thread per guest. Voicemails get transcribed and attached to the same conversation. Automated messages go out through that same number, so follow-ups feel like your team — not a bot from nowhere.
Voice calling, inbound and outbound
SMS texting from the same number
Voicemail transcribed and attached to the thread
Automated messages run through your number, not a separate service
An inbox designed around how real hotel teams work — multiple shifts, overlapping responsibilities, conversations that need to wait. Filter by status or by who's arriving today. Leave internal notes for the next person. Mark something Follow Up and come back to it tomorrow. Whoever picks it up next has full context.
Filter by conversation status (Unread, Read, Follow Up, Closed)
Filter by reservation status (Arriving, In-House, Departing, Future)
Internal notes, team-only, never visible to guests
Bulk actions for batch follow-ups
Powerful search to find what you need quickly
Build automated sequences around the guest journey — pre-arrival texts with the door code, mid-stay check-ins, post-stay follow-ups, tag-based campaigns. Trigger on reservation events, time, or incoming messages. Branch by guest status. Fire webhooks to your other tools. Every message goes out from your hotel's number, so it feels like your team.
Triggers from reservation events, time, messages, or tags
Conditions to branch by guest status, timing, or tags
Filter by payment status — send balance reminders or hold welcome messages until deposits land
Delays to time messages naturally
Actions: send SMS, tag a guest, change status, fire webhooks
Most hotels run on business phone systems designed for call centers, offices, or small businesses generally — not for a team sharing shifts at a front desk. Hello Hotel was built for hotels from the ground up. Routing matches how a front desk actually works. Every call is recorded, transcribed, and tied to the guest. Spam gets filtered; guests don't.
Organization-owned numbers, as many lines as you need
Multi-step routing with parallel or sequential ringing
Calling tree (IVR) with up to 5 menu options
Inbound call recording and transcription
Spam screening with automatic guest whitelist
Custom greetings and ringback per number
Most hotels run on business phone systems designed for call centers, offices, or small businesses generally — not for a team sharing shifts at a front desk. Hello Hotel was built for hotels from the ground up. Routing matches how a front desk actually works. Every call is recorded, transcribed, and tied to the guest. Spam gets filtered; guests don't.