Shared Inbox

Every guest conversation, in one place your whole team can see

Hello Hotel gives your property a single inbox for calls, texts, and voicemails — organized by guest, visible to your whole team, and never tied to anyone’s personal phone. No more missed messages at shift change. No more hunting down who texted the guest in Room 12.
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HOW IT WORKS

Built for the way hotel teams actually operate

A shared inbox built for hospitality teams — where conversations stay organized, handoffs are seamless, and nothing gets lost between shifts.

One thread per guest
Every call, text, and voicemail from a guest lives in a single conversation thread. Your night shift sees what the morning shift discussed — no asking around, no lost context.
Track what needs attention
Assign access on a per-number basis so front desk, housekeeping, and management each see exactly what's relevant to them — and nothing they shouldn't.
Control who sees what
Assign access on a per-number basis so front desk, housekeeping, and management each see exactly what's relevant to them — and nothing they shouldn't.
The number stays with the property
Guests text and call your hotel's number — not a staff member's personal cell. When someone's shift ends, the conversation doesn't disappear with them.
EVERYONE'S IN THE LOOP

When your team has context, your guests feel it

A shared inbox doesn't just organize your communications — it changes how your team operates and how your guests experience your property.
For your front desk
One thread per guest, end of story
Every call, text, and voicemail with a guest lives in one place. Pick up where the last shift left off without asking around.
For shift handoffs
Nothing gets lost between PM and AM
Mark conversations New, Pending, or Closed so the next person on knows exactly what needs attention. The handoff happens in the inbox, not over a five-minute debrief.
For your GM or owner
Visibility without sitting at the desk
See how your team is responding, who’s handling what, and where things are getting stuck. Coach from the actual conversations, not from memory.
For your guests
They feel known by the whole hotel
They never have to repeat themselves when a new person responds. Whoever picks up next already knows the stay, the request, and the history.
BUILT TO WORK TOGETHER

Every part of Hello Hotel connects.

A shared inbox doesn't just organize your communications — it changes how your team operates and how your guests experience your property.
See all features
Team having a discussion around a meeting table in an office.
Project phase
Discovery audit
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Planning brief
Execution track
Performance review
One number for your hotel
A dedicated number that stays with the property — not anyone's personal cell. Calls, voicemails, and recordings all in one place.
Explore the phone system
Team having a discussion around a meeting table in an office.
Project phase
Discovery audit
Cursor icon showing a hand pointer
Planning brief
Execution track
Performance review
Every channel, one inbox
Guests reach you however is easiest — call, text, voicemail. Your team responds from one place, with full conversation history.
Explore guest messaging
Team having a discussion around a meeting table in an office.
Project phase
Discovery audit
Cursor icon showing a hand pointer
Planning brief
Execution track
Performance review
AI drafts, your team sends
AI uses your PMS, your past conversations, and your tone to draft replies. Your team reviews, edits, and hits send.
Explore AI Assist
Works with your PMS
Every guest thread opens with live reservation and guest data, synced two ways with Mews.
See the Mews integration
READY WHEN YOU ARE

Your team deserves an inbox that works as hard as they do.

Set up takes minutes, not months. One shared number, one shared inbox, and your whole team is on the same page from day one.
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