RemoteLock Integration
Hello Hotel connects with RemoteLock so guest door codes and access events live right inside the conversation. Codes drop into your check-in texts automatically, and you can see the moment a guest actually uses theirs — no separate lock dashboard required.
Door codes land in your check-in texts automatically, and you see the moment a guest walks in.
- Door codes in automated texts — the code drops into your check-in SMS automatically, with zero manual lookup or copy-paste
- Access events alongside every guest — see when a guest actually used their code, right in their record
- Contactless check-in in one place — codes and entry activity live where your team already works, not in a separate lock tool
For hotels running contactless check-in on RemoteLock, the hardest part isn’t the lock — it’s getting the right code to the right guest at the right moment, then knowing whether they actually got in. Hello Hotel’s RemoteLock integration brings both of those into the same conversation your team already lives in.
Door codes in your check-in messages
Add the door code to any automated SMS with a single variable. When a guest’s check-in automation fires, their code drops into the message automatically — no manual lookup, no copy-paste from a separate lock dashboard. If a code isn’t available yet for some reason, the message still sends without it rather than failing, so a guest is never left waiting on a broken text.
See when guests actually arrive
Hello Hotel syncs RemoteLock access events into the guest record, so your team can see when a guest actually used their code to get in — right alongside their calls, texts, and reservation details. No switching tools to confirm an arrival. If someone hasn’t used their code when they should have, you can spot it and reach out before it becomes a 10pm lockout call.
Built for the highest-stakes moment in check-in
Lockouts are where contactless check-in either shines or falls apart. By putting door codes and access activity in the same place as every guest conversation, Hello Hotel turns the moment a guest can’t get in from a tool-switching scramble into something your team can see and solve in one thread.
About RemoteLock
RemoteLock is an access-centered property operations platform that has automated access control for vacation rentals, boutique hotels, and multifamily properties for over a decade — with more than 10,000 customers across 75+ countries. It supports hundreds of smart lock brands across wireless, wired, and Z-Wave hardware, and generates unique, time-sensitive access codes for every confirmed reservation. Learn more about RemoteLock.
Frequently asked questions about the RemoteLock integration
How does the RemoteLock integration work?
Hello Hotel connects to your RemoteLock account so guest door codes and access events show up right in the conversation. Codes can drop into your automated check-in texts, and you can see when a guest actually used their code in their guest record.
Can Hello Hotel send door codes to guests automatically?
Yes. Add the door code to any automated SMS with a single variable, and when a guest’s check-in automation fires, the code is filled in and sent — no manual lookup or copy-paste.
What happens if a guest’s code isn’t ready when the message sends?
The message still sends, just without the code, rather than failing — so your check-in text never breaks because a code hasn’t been generated yet.
Can I see when a guest has used their door code?
Yes. Hello Hotel syncs RemoteLock access events into the guest record, so your team sees when a guest actually entered, alongside their calls, texts, and reservation details.
Which smart locks does this work with?
Any lock managed through RemoteLock, which supports hundreds of smart lock brands across wireless, wired, and Z-Wave hardware. If it’s in your RemoteLock account, Hello Hotel can work with it.
Do I need RemoteLock to use Hello Hotel?
No. Hello Hotel is a full phone and messaging system on its own. The RemoteLock integration is for properties that want to automate keyless guest entry alongside their guest communication.
How much does the RemoteLock integration cost?
It’s included with every Hello Hotel plan. RemoteLock’s own hardware and software are priced separately — see their website for details.
How do I set up the integration?
During onboarding, our team helps you connect your RemoteLock account and add the door-code variable to your check-in automation. Once connected, codes and access events flow automatically.
Put your door codes on autopilot
Set up Hello Hotel and start dropping RemoteLock codes into every check-in text — included on every plan.