RemoteLock Integration

• Door codes in automated texts — the code drops into your check-in SMS automatically, with zero manual lookup or copy-paste
• Access events alongside every guest — see when a guest actually used their code, right in their record
• Contactless check-in in one place — codes and entry activity live where your team already works, not in a separate lock tool

For hotels running contactless check-in on RemoteLock, the hardest part isn't the lock — it's getting the right code to the right guest at the right moment, then knowing whether they actually got in. Hello Hotel's RemoteLock integration brings both of those into the same conversation your team already lives in.

Door codes in your check-in messages

Add the door code to any automated SMS with a single variable. When a guest's check-in automation fires, their code drops into the message automatically — no manual lookup, no copy-paste from a separate lock dashboard. If a code isn't available yet for some reason, the message still sends without it rather than failing, so a guest is never left waiting on a broken text.

See when guests actually arrive

Hello Hotel syncs RemoteLock access events into the guest record, so your team can see when a guest actually used their code to get in — right alongside their calls, texts, and reservation details. No switching tools to confirm an arrival. If someone hasn't used their code when they should have, you can spot it and reach out before it becomes a 10pm lockout call.

Built for the highest-stakes moment in check-in

Lockouts are where contactless check-in either shines or falls apart. By putting door codes and access activity in the same place as every guest conversation, Hello Hotel turns the moment a guest can't get in from a tool-switching scramble into something your team can see and solve in one thread.

About RemoteLock

RemoteLock is an access-centered property operations platform that has automated access control for vacation rentals, boutique hotels, and multifamily properties for over a decade — with more than 10,000 customers across 75+ countries. It supports hundreds of smart lock brands across wireless, wired, and Z-Wave hardware, and generates unique, time-sensitive access codes for every confirmed reservation. Learn more about RemoteLock.