Webhooks
Hello Hotel’s webhook system lets you send and receive real-time event data with any system that speaks HTTP — no middleware, no third-party platform required.
Build custom integrations with real-time event data flowing in and out of Hello Hotel.
- Outbound webhooks fire in real time when calls, texts, voicemails, and guest events happen
- Inbound webhooks accept data from any system — send texts and sync contacts via simple HTTP POST
- No middleware required — connect directly to your own systems without Zapier or any third party
Webhooks are the foundation of Hello Hotel’s integration layer. They’re how Hello Hotel talks to the rest of your stack — and how your stack talks back. If you can send or receive an HTTP request, you can integrate with Hello Hotel.
Outbound webhooks
Hello Hotel fires outbound webhooks in real time when events happen: a guest sends a text, a call comes in, a voicemail is left, a conversation status changes. Each webhook delivers a structured payload with the event details — guest name, phone number, message content, timestamps — so your receiving system has everything it needs to act. Use outbound webhooks to log conversations to a database, notify your team in Slack, update a CRM, or trigger any downstream workflow.
Inbound webhooks
Hello Hotel exposes inbound webhook endpoints that accept data from external systems. Send a POST request to trigger an SMS from your Hello Hotel number, or create and update guest contacts programmatically. Every text sent via webhook appears in your shared inbox just like a regular message — your team has full visibility and can pick up the conversation if the guest replies.
When to use webhooks vs. Zapier
Zapier is the fastest way to connect Hello Hotel to another app if you don’t want to write code. Webhooks are for teams that want direct control — your own scripts, your own infrastructure, no middleman. If you’re already running automations through Make, n8n, or custom code, webhooks let you plug Hello Hotel in directly. If you just want to log calls to a Google Sheet, Zapier is probably easier.
Built into the automation engine
Outbound webhooks are available as an action type in Hello Hotel’s automation engine. That means you can combine them with triggers like reservation status changes, inbound messages, or scheduled times — and add conditions and delays before the webhook fires. Send a webhook to your maintenance system when a guest texts about a broken AC, but only if the guest is currently in-house. The automation engine gives you logic and timing on top of raw event delivery.
Setup
Enable webhooks under Settings → Integrations in Hello Hotel. You get an API key and endpoint documentation directly in the app. Configure your outbound webhook URLs, point your external systems at the inbound endpoints, and you’re connected. No approval process, no waiting for API access — it’s available on every plan.
Frequently asked questions about Hello Hotel webhooks
What are webhooks in Hello Hotel?
Webhooks let Hello Hotel exchange real-time event data with any system that speaks HTTP. Outbound webhooks push events out to your systems, and inbound endpoints let other systems send data in — no middleware or third-party platform required.
What events can trigger an outbound webhook?
They fire the moment something happens: a guest sends a text, a call comes in, a voicemail is left, or a conversation status changes. Each delivers a structured payload with guest name, phone number, message content, and timestamps.
Can I send data into Hello Hotel with webhooks?
Yes. Inbound endpoints accept a POST request to trigger an SMS from your Hello Hotel number or to create and update guest contacts. Anything sent this way lands in your shared inbox like a normal message.
Do I need to write code to use webhooks?
Webhooks are built for teams that want direct control with their own scripts or infrastructure. If you would rather not write code, the Zapier integration covers the same ground with a no-code setup.
How are webhooks different from the Zapier integration?
Zapier is the fastest no-code way to connect Hello Hotel to another app. Webhooks are for teams that want to plug Hello Hotel straight into their own systems — Make, n8n, or custom code — with no middleman.
Can I use webhooks inside automations?
Yes. Outbound webhooks are an action type in the automation engine, so you can pair them with triggers, conditions, and delays — ping your maintenance system when a guest texts a problem, but only if they are currently in-house.
How do I set up webhooks?
Enable them under Settings, then Integrations in Hello Hotel. You get an API key and endpoint documentation right in the app. No approval process, no waiting for access.
Do webhooks cost extra?
No. Webhooks are included on every Hello Hotel plan.
Plug Hello Hotel into anything
Set up Hello Hotel and pipe real-time call and guest events between your systems — no middleware.