One number your whole team shares, and your guests always reach.
Hello Hotel gives your property a dedicated phone number that belongs to the hotel, not to any one person. Bring the number your guests already know, or pick a new one, and connect your existing PBX and in-room phones or replace them. Calls, voicemails, and recordings live in one place, so nothing slips through the cracks when shifts change or staff turns over.
A hotel phone system built around how hotels actually operate.
It stays with your property, sets up in minutes, and changes whenever your schedule does. You are never on hold with a phone company again.
Advanced routing, set up in minutes
Ring the front desk first, then whoever is on call, then a cell phone, then voicemail. Build multi-step routing, a phone menu, and spam screening yourself, and change any of it in seconds as schedules shift.
Voicemail that gets resolved, not just left
Every voicemail is transcribed and summarized, attached to the guest’s conversation, and tracked until someone on your team resolves it. Call back with one click, and see who handled what.
Numbers that belong to your property
Your phone numbers are owned by the organization, not tied to a staff member’s personal cell. When someone leaves, the number, the conversation history, and the guest trust stay exactly where they are.
Every inbound call recorded, transcribed, and searchable.
Inbound calls are automatically recorded and transcribed, and AI Assist writes a summary at the top of every call’s details. Revisit a reservation detail, settle a question, or train a new hire from the full record, right in the guest’s thread.
Better for your team and your guests.
A phone system that works the way hotels do means fewer dropped calls, faster follow-ups, and guests who actually feel heard.
Every call has a record.
Voicemails arrive transcribed and summarized in the guest’s thread. There is no guessing whether someone followed up, and no sticky notes that disappear by morning.
Full accountability without micromanaging.
Recordings are searchable and every call has a summary, so you can settle a question, revisit a complaint, or coach a new hire without sitting at the front desk yourself.
Routing you can change in seconds.
Forward calls to the right person, ring an external number, or send callers to voicemail. Adjust as schedules shift without calling the phone company.
Someone picks up, or follows up.
Missed calls stay on your team’s dashboard until a real person gets back to the guest. Callbacks come from the hotel number they recognize, not a personal cell or an unfamiliar line.
One product, not a stack of tools.
Hello Hotel was designed as one product, not a stack of separate tools. Each part makes the others stronger.
Shared Inbox
Calls, texts, and voicemails land in one team view, so whoever is on shift can pick up where the last person left off.
Explore Shared InboxGuest Messaging
Guests text the same number they call. Reservation data from your PMS rides along on every thread.
Explore Guest MessagingAI Assist
Every inbound call and voicemail arrives with an AI summary, and a written reply is one tap away in the guest’s thread. Your team reviews, edits, and sends.
AI summaries and drafted repliesFrequently asked questions
How much does a hotel phone system cost?
Hello Hotel starts at $99/mo, with calls billed per minute and texts per segment. There is no hardware to buy, no installation, and no per-room licensing, so the price on the pricing page is the price.
Do we need to buy desk phones or other hardware?
No. Hello Hotel is fully wireless and runs in the browser and on the iOS app, and calls can forward to any cell phone. Your team answers on the devices they already carry.
Can it replace our PBX?
Yes, or work with it. Hello Hotel can connect to your existing PBX, or replace it entirely with a cloud-based VoIP system. Routing changes that used to require a service call take seconds in the app, and there is no wiring closet to maintain.
What about in-room phones?
In-room phones are covered. Connect your current in-room system to Hello Hotel, or set up a new VoIP-based one with us. Either way, your guest-facing calls and texts land in the same shared inbox.
Can we keep our existing phone number?
Yes. Port your current number to Hello Hotel and nothing changes for guests, OTA listings, or signage. Transfers run through Telnyx with status tracking in the app, and typically take a few days.
Does it work for a small hotel or motel?
That is exactly who it is built for. Independent and boutique properties get multi-step routing, a phone menu, and voicemail transcription without enterprise pricing or an IT department.
What happens to calls after hours?
You decide. Route after-hours calls to an on-call phone, a phone menu, or straight to a voicemail greeting for that scenario. Spam calls are screened automatically, and known guests are never filtered.
Does it support 911?
Yes. Each phone number carries a verified E911 address, validated through Telnyx, so emergency calls route correctly. Admins can see E911 status across all numbers.
A phone system your team will actually enjoy using.
You get advanced routing, transcribed and summarized voicemails, and every inbound call recorded and searchable. Setup takes a few minutes, and your existing number can come with you.
- Port the number your guests already know
- Multi-step routing, phone menu, spam screening
- Voicemail transcription and AI call summaries
- Verified E911 on every number
- No hardware, no installation, no IT department