COMMUNICATION, SIMPLIFIED

Your new room phone is in your guest’s pocket.

No app. No portal. No special instructions. Guests call or text your hotel the same way they contact anyone else.
THE GUEST EXPERIENCE

Better communication at every stage of the stay

Start the conversation before arrival
Guests can ask about early check-in or arrival details while they’re still on the way — so expectations are set before they walk in.
Reach you from anywhere
Guests don’t need to be in their room or at the front desk. They can reach you from the lobby, dinner, or the airport.
Communicate the way people actually do
No apps. No portals. No phone trees. Guests use their phone the same way they do with everyone else in their life.
Stay connected during the stay
If something changes — breakfast timing, a late checkout request, a quick question — it’s handled in the same thread, without friction.
Make rebooking effortless
They can reply days later in the same thread to book again. No starting over. No digging through emails.
HOSPITALITY, NOT SOFTWARE

More personal. Less transactional.

Most guest communication today feels procedural — menus, forms, portals, disconnected threads. When communication feels familiar, it feels human. Guests aren’t navigating a system. They’re having a conversation.

Calls and texts happen in one continuous thread, so guests can ask follow-up questions, clarify details, or reach back out after their stay — without starting over.

That continuity builds real relationships.

Conversations, not workflows
Guests aren’t routed through menus or reset between interactions. They’re talking to your team in one ongoing thread.
Consistent voice, every time
Shift changes don’t change the experience. Conversations feel unified — not dependent on which staff member replies.
One number. Start to finish.

Your guests don’t need different numbers for different asks.
They need one number that works.

Join our Beta Program
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Project phase
Discovery audit
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Planning brief
Execution track
Performance review
One number for voice and text
There isn’t one number for calls during the day, one for texts, and a third for after-hours support. There’s one number for your hotel.
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It works the same every time
Guests can call or text before arrival, during their stay, or after checkout. No guessing. No switching numbers.
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Context built in
Your team sees the guest, not just the message.

We’re building the future of hotel phones, and we want you to be part of it.

Hello Hotel is early, operator-led, and evolving fast. We’re onboarding our first customers now and actively shaping what comes next.

If you want to be one of our first customers, we’d love to talk. If you just want to share feedback, ideas, or tell us how your property is solving guest communication today, we want to hear from you too.
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