Hello Hotel is being built in the open, alongside real hotel operators. We’re live in production, onboarding early customers, and shipping fast.
Today, Hello Hotel is a production-ready phone and messaging system built for teams.
Hello Hotel is already handling calls and texts for real properties. We’re actively building our Mews integration and expanding what the system can do next.
Here’s who Hello Hotel is a great fit for right now.
If you’re ready to move off a landline
Hello Hotel is already a modern, production-ready replacement you can switch to today.
If you’re already using Zapier
We’re ready for you. Trigger outbound texts and sync contacts directly into Hello Hotel.
If you’re using VoIP without connected workflows
This is a great time to modernize. Connect your phone system to your PMS and start automating guest communication.
If you’re evaluating options
We’re happy to talk through your current setup and help you think through what makes the most sense for your property.
These features are actively being built and will roll out next:
Internal team notes
Private notes within conversations for coordination and handoffs.
Mews-powered contacts
A centralized guest list built from reservation data, giving teams a complete view of guest relationships over time.
Mews Guest Context
Guest and reservation context flows directly into the inbox, so teams always know who they’re talking to and where the guest is in their stay.
Guest status indicators
Clear labels like Future, Active, Checking Out, and Past help teams prioritize conversations and respond appropriately.
On the Roadmap
These are the next features we are currently prepping for our dev team.
PMS-powered guest journeys:
Automatically trigger messages and actions based on reservation timing and guest status, creating a more thoughtful, consistent guest experience at scale.
AI guest conversation summaries
Quick summaries so teams can get up to speed instantly.
AI-suggested text responses
Smart reply suggestions to help teams respond faster and more consistently.
AI-suggested text responses
Smart reply suggestions to help teams respond faster and more consistently.
PMS-powered call routing and smart actions
Route calls and trigger actions based on guest status, reservation events, and timing — without IVRs.
Advanced call routing logic
Parallel ringing, round robin, and sequential routing.
Active AI Agents
Making, updating, or canceling reservations based on PMS rules and availability.
Reporting, analytics, and sentiment insights
Visibility into communication volume, response patterns, and guest sentiment.
Check out all our features, for today and tomorrow
We’re building the future of hotel phones, and we want you to be part of it.
Hello Hotel is early, operator-led, and evolving fast. We’re onboarding our first customers now and actively shaping what comes next.
If you want to be one of our first customers, we’d love to talk. If you just want to share feedback, ideas, or tell us how your property is solving guest communication today, we want to hear from you too.
Thanks for reaching out — we'll be in touch soon.
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