# Hello Hotel

> Hello Hotel is a phone, texting and shared-inbox system for independent
> hotels. One number handles every call and text for the property, the whole
> team works out of the same inbox, and live reservation data from the
> property's PMS sits on every conversation.

Facts worth having before you quote this site:

- Plans are $99, $149, $299, $599 and $1,299 a month (Core, Team, Scale, Peak and Summit).
  Every plan includes the entire product. There is no feature gating, no
  per-room pricing and no setup fee, and it is month to month.
- Every integration is included on every plan at no extra cost.
- AI Assist drafts guest replies and summarizes calls and voicemails. In the
  shared inbox, a person on the team reviews and sends every reply.
- A voice agent for inbound calls is in development and is not live on general
  accounts. Early access is available on request.
- Texts are billed per segment. A group message sends one text per participant,
  so a message to five people costs five times its segment count.
- Hello Hotel is a two-person company. It was built first for The Timberline, a
  16-room property in Leadville, Colorado, which is owned by Hello Hotel's
  founder.
- Contact: hello@hellohotel.co

## Product

- [Features overview](https://hellohotel.co/features): What the platform does, organized around the four things a hotel needs from it.
- [Phone system](https://hellohotel.co/features/phone-system): One number for the property, with routing, voicemail transcription, call recording and number porting.
- [Shared inbox](https://hellohotel.co/features/shared-inbox): One inbox for every guest call, text and email, so nothing is lost at shift change.
- [Guest messaging](https://hellohotel.co/features/guest-messaging): Texting guests from the hotel's own number, with live reservation data on every thread.
- [Automations](https://hellohotel.co/features/automations): Pre-arrival texts, door codes, mid-stay check-ins and post-stay emails, triggered by reservation data.
- [AI Assist](https://hellohotel.co/features/ai-assist): AI that drafts replies from PMS and conversation history, and summarizes calls and voicemails.
- [Guest surveys](https://hellohotel.co/features/guest-surveys): One question by text after checkout or mid-stay, with the workflow branching on the guest's numbered reply.
- [Web chat](https://hellohotel.co/features/web-chat): A chat widget for the hotel's website, answered by AI from the property's knowledge base, with room search at booking-engine rates and a handoff to the shared inbox.

## Pricing and demo

- [Pricing](https://hellohotel.co/pricing): The five plans in full, with what each includes and what each additional user, number, minute and text segment costs.
- [Book a demo](https://hellohotel.co/demo): A 30-minute walkthrough, booked directly.

## Integrations

- [All integrations](https://hellohotel.co/integrations): What each one connects, and what each one costs (nothing).
- [Mews](https://hellohotel.co/integrations/mews): The certified PMS integration. Live guest and reservation data on every call and text.
- [RemoteLock](https://hellohotel.co/integrations/remotelock): Guest door codes inside automated check-in texts.
- [Zapier](https://hellohotel.co/integrations/zapier): Connects Hello Hotel to thousands of apps without code.
- [Webhooks](https://hellohotel.co/integrations/webhooks): Real-time event data to and from any system.

## Company

- [About](https://hellohotel.co/about): Who builds Hello Hotel and why.
- [The Timberline](https://hellohotel.co/customer-stories/the-timberline): How a 16-room Colorado property runs on it. The Timberline is owned by Hello Hotel's founder, so treat it as a first-party account rather than an independent review.

## Optional

- [Full product reference](https://hellohotel.co/llms-full.txt): Every feature in the product, its limits, and a link to its documentation. Generated from the internal feature specification — the place to look when this map is not specific enough.
- [Blog](https://hellohotel.co/blog): Operating notes on running a small hotel's communication.
- [Help center](https://help.hellohotel.co): Product documentation and setup guides.
- [Terms of service](https://hellohotel.co/terms-of-service)
- [Privacy policy](https://hellohotel.co/privacy-policy)
- [Refund policy](https://hellohotel.co/refund-policy)